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Consumers are the lifeblood of businesses across the media, technology and brands sectors.

We’re here to help you navigate the complex consumer protection framework and avoid the potential pitfalls, whether in the form of regulatory undertakings, financial penalties, unenforceable contract terms, consumers’ legal remedies, civil and/or criminal liability, and the reputational damage that so often follows – particularly in the age of social media.

Our experienced consumer team can assist you with all aspects of consumer law and regulatory compliance. We have a special emphasis on contracting with consumers in the online environment and in connection with digital and online content and services. We understand our clients’ niche markets and this feeds into the commercial, practical advice we give. Whatever the challenge or opportunity you’re looking to pursue, we’ve got the experience to help.

We can help you prepare or update your consumer contracts, check your customer user journeys are compliant, support you in understanding the law as it applies to your business or offering, and – if you do find yourself dealing with a complaint or investigation – help you deal with the regulators such as the CMA, the ASA and Ofcom.