February 14, 2022
In late 2019, BCAP introduced tighter guidelines governing the presentation of superimposed text in TV advertising (the “small print” used to communicate additional information on screen), drawing on its own consumer research. BCAP reminds marketers that superimposed text should be legible and clear whenever it is used in advertising so that consumers get all the information they need to avoid being misled by ads. Two years on, BCAP undertook a review of casework to assess the impact of the new guidance. The results show a significant improvement in the legibility of on-screen text and a reduction in complaints in this area.
In the five years before the guidance, the ASA took action on 35 complaints involving the clarity and readability of on-screen text. However, since the implementation of the guidance, the ASA has only received one complaint citing these problems and upon review, the ASA Council did not consider the complaint merited further investigation.
The research BCAP undertook into consumers’ interaction with superimposed text highlighted that not every viewer will be motivated to engage with text that appears on screen. However, the interested viewer should be able to read the text clearly and easily if they choose to.
With this in mind, BCAP also carried out checks on a sample of ads from several sectors that often involve a lot of terms and conditions, such as broadband, gambling and motoring. The review revealed that the vast majority of ads in the sample were in line with the guidance. BCAP saw strong improvements in key areas identified by the research as impacting on legibility, for example:
- more widespread use of a dark bar behind the text and other methods to improve contrast between text and background;
- significantly less vertical “stretching” or compression of text to the extent that it interfered with reading; and
- a general reduction in reliance on on-screen text to convey information, reducing the quantity of text the viewer needed to engage with.
While a small minority of ads in the review were assessed to fall short of “best practice” standards, BCAP says that the occasional issues that are arising are occurring in a grey area, in contrast to the clearly problematic approaches seen in the past. Overall, there has been a major improvement in the legibility and clarity of superimposed text in TV ads. To read BCAP’s update in full, click here.