Insights Phonepaid Services Authority consults on new Code of Practice, Code 15

The PSA says that this review of its Code of Practice is the most comprehensive in more than a decade. The proposed Code intends to introduce standards in place of outcomes, focus on the prevention of harm, be simpler and easier to comply with and be underpinned by effective and efficient enforcement.

The consultation document sets out the context to the draft Code of Practice and seeks feedback and comments from consumers, industry and other stakeholders.

The PSA will be formally consulting on its proposals until 5 July 2021. It will be hosting a Code 15 forum on 28 April 21, to give stakeholders an opportunity to hear more and share some initial thoughts. Further stakeholder events are also planned during the consultation period. For further information and to access the consultation, click here.