HomeInsightsPhone-Paid Services Authority re-consults on updated proposals for Special Condition ICSS11


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The PSA has decided to re-consult on a variation to the original proposal for ICSS11 for providers who operate with per call tariffs as a result of evidence submitted in the previous consultation.

The proposal is that providers of per call tariff ICSS can either state the service charge within the alert upon connection or send the consumer a free to receive SMS following completion of the ICSS, which would provide both a receipt for the call and also the actual number of the organisation being sought.

The re-consultation, including how to respond, can be found at Annex B of the statement. The closing date for the consultation is 26 November 2019. To access the updated proposals, click here.