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June 17, 2019
Earlier this year, the Commission consulted on proposed changes to the Licence Conditions and Codes of Practice (LCCP) for alternative dispute resolution (ADR). The consultation ran from 14 February to 9 May 2019.
The Commission consulted on whether it should require gambling businesses to use only ADR providers who meet its additional standards, as well as the ADR regulations. The consultation set out the reasoning for that proposal. The Commission plans to publish a list of those providers that meet its additional standards. Gambling businesses would have to choose a provider that is on that list.
The consultation also summarised the additional standards, which set out the Commission’s expectations of ADR providers. A gambling business would not have to determine whether its chosen provider meets the standards, it would just need to check it is named on the Commission’s published list.
Some respondents to that consultation indicated that they had not been invited to comment on the additional standards for ADR providers. This supplementary consultation invites comments on the additional standards. It closes on 12 July 2019. To access the consultation, click here.