Gambling Commission announces formation of three industry working groups to tackle key challenges as part of a drive to make gambling safer

The Commission’s initiative follows a briefing to industry leaders in October from the Commission’s chief executive Neil McArthur in which he laid down three challenges and opportunities that the Commission says industry “must grasp to raise standards and reduce harm across the sector”.

Led by senior leaders in the gambling industry the three collaboration groups will focus on game and product design, advertising technology and high value customer incentives to gamble. SG Gaming and Playtech have committed to leading work on producing an effective Industry Code for Product Design, while Sky Betting and Gaming will oversee the Advertising Technology working group. The third group, which will address issues around VIP inducements to gamble, will be led by GVC. All three groups will work closely with the Betting and Gaming Council.

The three working groups are, in more detail:

  • safer products: the industry code for responsible product and game design working group will set out how the gambling industry can produce safer products in the future, the techniques to use when designing apps, online games and gaming machine products, the risks associated with each product and how they can be mitigated, and a clear explanation of what is not acceptable;
  • safer advertising online: an interim report by Gamble Aware from earlier this year shows that children, young people and vulnerable adults report they are being exposed to significant levels of online gambling adverts, including via social media. The Advertising Technology challenge will therefore explore and quickly accelerate opportunities to reduce the amount of advertising seen by children, young people and vulnerable adults; and
  • use of VIP incentives: the incentivisation of high value customers working group will help ensure bonuses, hospitality and gifts in particular around VIP programmes, are offered in a manner that is consistent with the licensing objectives to make gambling fairer, safer and crime-free. The Commission’s casework has found evidence that the approach of some licensees has exacerbated at-risk behaviour and this new group will identify how existing rules can be strengthened.

This approach utilises the skills and resources of the industry but ensures the Commission retains control of outputs, and consequently the best progress for British consumers.

The Commission announced in October that it would launch an industry-wide challenge to find a technology solution to creating a single customer view that would protect gamblers who gamble with more than one company. The Commission will be working with the Information Commissioners Office (ICO) and a “kick-off” event will be taking place in Birmingham in February for industry and technology providers. More details on this initiative will be announced in the coming weeks. To read the Commission’s press release in full, click here.