HomeInsightsPhone-paid Services Authority publishes Terms of Reference for the review of its Code of Practice


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The PSA is undertaking a comprehensive review of its regulatory approach, following the recent introduction of its new strategic purpose (see item above).

The review of the PSA Code of Practice will be wide-ranging and include areas such as:

  • the PSA’s powers;
  • consumer refunds and redress; and
  • standards for the market.

It is expected that a new Code of Practice will be introduced in 2021. To access the Terms of Reference, click here.