HomeInsightsOfcom publishes research showing that 4.7 million UK homes have struggled to afford their telecoms bills this year


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Ofcom notes that our reliance on phone and broadband services has increased significantly in recent years, and this trend accelerated in 2020 as many of us continue to spend more time at home. Therefore, Ofcom says, continued investment in upgrading the UK’s networks is vital.

The research shows that, generally, broadband and mobile customers are getting better services for less money. Average internet speeds and data usage have risen significantly, while average household spend on telecoms has been going down in recent years. However, the coronavirus pandemic has significantly affected many people’s finances. Ofcom says that, therefore, it has never been more important to ensure that people who are struggling to pay get the support they need, and have affordable options available to them.

In March, the UK’s major broadband and mobile companies agreed a set of commitments with Government and Ofcom to support and protect vulnerable customers. Ofcom says that it continues to support the efforts companies are making to help make sure people stay connected at this difficult time.

Ofcom’s new research into the affordability of telecoms services this year focuses on broadband, as previous research suggests that internet access at home is the most important telecoms service to people. To read Ofcom’s press release in full and for a link to the new research, click here.