January 20, 2020

The scheme that has been developed for the online sector will allow consumers to self-exclude from online operators with one request rather than from each operator individually. With over 200 online operators this will make access to self-exclusion much simpler for those who wish to be prevented from online gambling.

Neil McArthur, Gambling Commission chief executive, said: “… It is important that self-exclusion schemes are as effective as possible and they will be most effective when used in combination with other blocking tools such as gambling blocking software and payment card blocking. Operators must do everything they can to minimise the risk of gambling related harm. That is why we expect the industry to create safe products, know their customers, understand what they can afford to gamble with and identify when they are experiencing harm and step in. … “.

Last year Department for Digital, Culture, Media and Sport (DCMS) ministers also met with banks and gambling operators to discuss their growing concerns, and how companies could use technology and customer data to help those at risk of developing gambling problems, including those using credit cards.

In the last two years the Commission has also introduced and strengthened new rules in relation to age verification. This also includes additional online protections and restrictions to play-for-free games, a tightening of rules around gambling advertising, improvements to guidance for the data operators must provide to consumers, and updated guidance in relation to identifying markers of harm. To read the Commission’s press release in full, click here.