The Gambling Commission has published a consultation proposing changes to the Licence Conditions and Codes of Practice (“LCCP”) in a bid to ensure operators are being fair and open with consumers. The LCCP sets out the requirements that operators must meet in order to hold a licence with the Gambling Commission.
The proposals are based on evidence of potential harm or unfair treatment to consumers, concerns about lack of compliance with consumer protection legislation, declining public trust in gambling, and concerns about the impact of gambling on children and young or vulnerable people.
They include a focus on compliance with the UK Advertising Codes, making sure operators comply with all relevant consumer protection legislation. They also include improvements to consumer complaints handling and the introduction of an eight-week time limit for licensees to deal with complaints.
These proposals will support the Gambling Commission’s three-year strategy, which sets out how they intend to work with their partners in order to deliver a gambling market that works for consumers. You will find the three year strategy here.
The Gambling Commission are inviting gambling operators, suppliers, other stakeholders and members of the public to voice their opinion on the proposed changes to regulations in relation to marketing and advertising, unfair terms and complaints and disputes.
You can access the consultation here.