HomeInsightsPhonepayPlus publishes Vulnerability Guidance consultation.

PhonepayPlus has published a public consultation on vulnerability guidance.

The proposed Guidance is intended to:

  • assist providers to interpret the Code and remain compliant with it;
  • assist providers to proactively ensure they mitigate any risks of taking unfair advantage of vulnerable consumers;
  • contribute to building trust in the market; and
  • define who is likely to be considered a vulnerable consumer by detailing some of the characteristics and circumstances that may lead to a situation of vulnerability.

PhonepayPlus is inviting all stakeholders to consider the proposed Vulnerability Guidance.  The consultation runs until Wednesday 18 May 2016.  To access the consultation, click here.

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