May 22, 2017

Ofcom is proposing a package of reforms to make it quicker and easier to switch from one mobile phone provider to another.

Under the plans, people and businesses would simply send a free text message to the provider they wish to leave.

Customers would receive a unique code by return text to pass on to their new provider who will arrange the switch within one working day.

Ofcom’s proposals mean that mobile customers would no longer have to speak to the provider they wish to leave.

Under the proposed rules, mobile providers would also be banned from charging for notice periods running after the switch date.  This means customers would no longer have to pay for their old and new service at the same time after they have switched, saving UK mobile phone customers around £10 million each year.

Ofcom is seeking views on these proposals by 30 June 2017.  To access the consultation documentation, click here.